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BuyCars.NG

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    How to Buy on BuyCars.NG (FAQs & Support)

    Easy Online Shipping Process

    Ordering

    Use the search tools, find products, add to cart and checkout to place orders.

    Payment

    We offer flexible payments with secure online pay, bank transfer and cash credit.

    Packaging

    We foster customer satisfaction with great order sorting and packing strategy.

    Shipment

    We partner with leading logistics companies and deliver anywhere in Nigeria.

    Tracking

    You can track your order location and trace packages online 24/7 on the website!

    Support

    We offer quick vehicle inspections, quick delivery and sales support services.

    Buyer Frequently Asked Questions

    Favorite Questions our Customers are Asking

    Where can I Buy Cars Online in Nigeria?

    If you’re researching for where to buy new and used cars or vehicle accessories in Nigeria, Buycars.ng is the best website to buy genuine cars from private sellers and authorized dealers. It a marketplace for quality automobile products, featuring wide selection of major car brands, trucks, SUVs, buses and motorcycles at cheapest prices.

    We are Nigeria’s #1 vehicle trading platform that is blending digital ecommerce, physical inspection centers and showrooms to enhance customer experience. Our website and mobile apps are the most user-friendly in the industry. Contact us today to help you find genuine car deals and car accessories.

    How Do I Place Order on BuyCars.NG?

    Become one of our happy customers today by just purchasing the right car or parts from our store catalog now. If you’re looking for verifiable automobile dealerships near you – with huge vehicle inventory and aftermarket OEM part; we encourage you to navigate though our website and begin to shop for everything you need here.

    Getting the right car make or model can be frustrating if you don’t know the right place to find them in Nigeria. Use our search tools to find any product you need. View products features, read customers’ reviews, compare prices and add preferred items to your shopping cart and checkout.

    What is Your Shipping/Delivery Fee?

    Don’t worry about delivery cost, think of convenience, safety and peace of mind when you order from our vendors. Our delivery fees are not fixed; as global supply chains, material costs, and economic conditions further impact pricing and availability. We offer standard shipping rates based on delivery locations, and the purchase value or weight of the order.

    For example, if you are in Lagos, we deliver items to all locations from Ikeja to Victoria Island, Surulere, Lekki, Ajah, Yaba, and to other central parts of the state with shipping cost starting from ₦8,500.

    Does You Accept Payment on Delivery?

    Yes!

    Our platforms provide flexible payment options for your convenient. We accept simple payment methods like secure online payment with your credit cards such as Visa Cards, Verve Cards, Interswitch or Master Cards. Again, we accept direct Bank Transfers on certain occasions.

    BuyCars.NG also offers Cash-on-Delivery payment system for those customers who wish to pay cash for shipped items or logistics. You can take delivery of your vehicle, test drive and make sure that everything is in good condition before maying financial commitments.

    What is your Standard Shipping Time?

    We offer same-day delivery to customers in Lagos. For other states in Nigeria or abroad, be it Kano, Ibadan, Port Harcourt, Benin City, Maiduguri, Zaria, Onitsha, Aba, Jos, and neighboring countries across African like Cameroon, Ghana, Togo, Kenya, and South Africa; all products or vehicles are shipped latest within 3-7 working nationwide; while international orders are dispatched within 7-15 working days.

    As top rated online car store in Nigeria, we partner with key logistics service providers to ensure quick parcel transports across Nigeria and beyond. You can request for our express shipping services also to ensure quicker service delivery to your addressed location

    How Do I Track My Order on Buycars.ng?

    You can call us or contact us via email to get updated information about the order status. With our 24/7 online customer support systems, you can track your order location and trace packages – so you know exactly when to expect arrivals. Click here to start tracking your order now.

    Our order tracking features including the ability to update buyers about their order delivery status. Order status notifications are sent to customers’ registered emails or WhatsApp numbers so they can track their shipping in the easiest ways possible.

    What Is Your Return & Exchange Policy?

    We offer easy and convenient online shopping experience, best-selling vehicle brands and most functional car parts at affordable pricing. Some of our cars are shipped by foreign importers and car manufacturers to ensure we get the right auto products to customers. Nevertheless, if for some reason you’re not satisfied with your order; or you changed your mind; you can call us on phone immediately or email us to cancel your order. We will refund your money if we’re at fault; rebate the cost of the item, or ship the right item to you as soon as possible!

    However, such returning items must not have been used, disassembled, mounted, modified, or damaged due to incorrect installation or customer mistakes. Regardless of your location, we offer all our customers a 30 day return, exchange or refund policy for wrong vehicles, parts and unsatisfied purchases via the site.

    Our Terms of Service explains the terms and conditions of using this website and other related policies that bind us. Our privacy policy explains how we collect, use and safeguard user information on the website. We ask that you review policies periodically to be aware of any such changes or updates made thereof.

    How do I Report Violation Or Complaint?

    At Buycars Nigeria, it is our Vision also to ensure that customers get the safest and most reliable products or services that give them peace of mind on the road, even as quickly as possible. However, if your needs are not met swiftly due to late delivery; or you faced any service related issue; please accept our apology for getting you involved.

    We hope you will continue to use our platforms, and will be grateful to assist. So, we want to hear from you! Please Contact us via email and fill out the online request form with detailed information describing the situation or problem. We will do our best to investigate the issue and settle any challenges you face.

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